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Many people are scared that AI is coming to replace their sales team. News headlines and LinkedIn posts sell that fear, even though they have no idea what is actually happening inside real call centers. Here is what is actually happening. The best outbound operations are not firing reps. They are assigning the less interesting…

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Learn how Symphony, an open-source spec for Codex orchestration, turns issue trackers into always-on agent systems—boosting engineering output and reducing context switching.

Our mission is to ensure that AGI benefits all of humanity. Sam Altman shares five principles that guide our work.

Running an outbound call center is a volume business. You need to reach a lot of people, qualify the right ones quickly, and get them in front of a rep before they lose interest or pick up the phone for someone else. Most operations have been trying to solve that problem the same way for…

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