7 Reasons for Restaurants to Use an AI Phone Answering Service for Reservation

Did you know that an average American dines out approximately 4.5 times a week? This staggering statistic from the National Restaurant Association highlights the immense potential and fierce competition within the U.S. restaurant industry. And to deliver the best, restaurants can now start using an AI virtual assistant phone answering service for reservation.

Integrating a virtual assistant phone answering service with your restaurant’s reservation system isn’t just a tech trend; it’s a strategic move to enhance operational efficiency and customer satisfaction.

In this blog post, we’ll explore how this smart technology is reshaping the way restaurants interact with customers and also setting new standards in the hospitality industry.

It’s Time to Start Using AI for Reservation
Get Your Restaurant a Bigly Sales Voice Assistant

The Role of Technology in Modern Dining

Today, dining out is more than just a way to satisfy hunger. It’s a complete experience. From the moment a customer decides to eat at a restaurant to the moment they leave, every interaction counts.

This is why more and more restaurants are turning to technology not just to keep up, but to truly stand out. Among the most transformative technologies is the virtual assistant phone answering service, which is revolutionizing customer interactions and setting new benchmarks in convenience and efficiency.

Embracing the Digital Revolution

The statistics are telling: the restaurant industry in the US alone generated $899 billion in sales in 2020, and with the average American dining out numerous times each week, the opportunities for growth are immense.

However, with opportunity comes competition, and staying competitive means embracing the digital revolution in dining. This includes everything from online ordering systems to digital payment options and, importantly, the integration of virtual assistant phone answering services.

Why Virtual Assistants?

A virtual assistant phone answering service acts as the frontline of customer service for many restaurants. It’s the technology that can handle reservations, answer common queries, and manage customer interactions without ever needing to pause.

This 24/7 availability and the seamless handling of incoming calls ensure that no customer is left waiting, which can significantly elevate the customer experience.

The Power of Automation

Automation through virtual assistants offers a twofold benefit: it enhances customer satisfaction by providing immediate responses and personalized service, and it allows restaurant staff to focus more on the in-person experience rather than being tied up on the phone.

This shift not only improves operational efficiency but also enhances the overall dining experience, making it smoother and more enjoyable for the customer.

Choose Your AI Phone Answering Service for Reservation

Choosing the right reservation system for your restaurant is like selecting the perfect ingredients for your signature dish—it needs to be done with care and precision to ensure the best results. The reservation system you choose impacts your operational flow and how you interact with your customers.

Let’s take a closer look at some of the top players in the market, as identified by Investopedia, and see how pairing these systems with a virtual assistant phone answering service can take your customer service to the next level.


A frontrunner in the reservation system industry, OpenTable is renowned for its vast network and ease of use. Restaurants using OpenTable have the advantage of exposure to a large diner base, which can significantly increase booking opportunities.

When integrated with a virtual assistant phone answering service, OpenTable can provide seamless reservation management, ensuring that every call or online booking is handled efficiently, regardless of the time of day.


RESY offers a sleek interface and targeted marketing tools that help restaurants attract and retain their ideal clientele. This system is particularly beneficial for establishments looking to offer a refined booking experience.

Coupling RESY with a virtual assistant service allows for sophisticated handling of inquiries and reservations, ensuring that each customer receives personalized attention without overwhelming your staff.

Yelp Reservations

With its strong consumer presence, Yelp Reservations taps into the platform’s extensive user base, allowing restaurants to convert reviews into reservations.

By integrating a virtual assistant phone answering service, restaurants can enhance this system’s effectiveness by managing real-time reservation requests and inquiries directly through Yelp’s platform, providing a responsive and interactive customer experience.


TableAgent provides a cost-effective and no-commission solution that appeals to a wide range of restaurants. This system is simple to set up and easy to use, making it an excellent choice for smaller or newly opened restaurants.

A virtual assistant phone answering service works well with TableAgent by handling calls during peak hours or after hours, ensuring that no reservation opportunity is missed.


Tock is unique in its approach, offering not just reservations but also ticketing for events and experiences. This system is ideal for restaurants that host special events or offer unique dining experiences.

Integrating a virtual assistant phone answering service with Tock can help manage the complexity of event bookings, providing a streamlined process for customers and reducing the burden on staff.

Enhancing Reservation Systems with Virtual Assistants

While these systems are powerful on their own, pairing them with a virtual assistant phone answering service can multiply their benefits. Such integration allows for:

24/7 Reservation Handling: No missed calls or booking opportunities, regardless of your staff’s availability.
Automated Responses and Reminders: Keeping your customers informed and engaged, increasing the likelihood of repeat business.
Data Collection and Analysis: Leveraging customer interaction data to refine your service and marketing strategies.

Incorporating a virtual assistant into your reservation system isn’t just about keeping up with technology—it’s about setting your restaurant apart in a competitive marketplace.

With these advanced tools at your disposal, you can ensure that every first impression is as compelling as the dining experience you offer.

Read also: AI Call Centers: 8 Customer Service Tactics

Reasons to Adopt an AI Virtual Assistant Phone Answering Service

In the hustle and bustle of the restaurant world, managing reservations efficiently while providing top-notch customer service can be a daunting task. An AI virtual assistant phone answering service is an add-on and an essential tool that can significantly enhance your restaurant’s operational efficiency and customer satisfaction.

Here are five compelling reasons, plus two additional ones, to consider integrating this technology into your business strategy.

1. Enhanced Customer Experience

Imagine a world where your customers can make reservations at any time of the day without waiting for the next available staff member to pick up the phone.

A virtual assistant phone answering service makes this possible by providing round-the-clock availability. This constant accessibility, combined with personalized messaging and automated reminders, elevates the overall customer experience, making your patrons feel valued and well cared for.

2. Boosted Operational Efficiency

By automating the reservation process, a virtual assistant can significantly reduce the workload on your staff. This allows your team to focus more on the in-person experiences and less on administrative tasks.

With a virtual assistant, routine inquiries and reservation bookings are handled smoothly and efficiently, freeing up your staff to provide exceptional service to dining guests.

3. Significant Cost Savings

Labor costs constitute a large chunk of restaurant expenses. Deploying a virtual assistant phone answering service cuts down the need for additional staff dedicated solely to answering calls and managing reservations, thereby reducing overhead costs.

This cost efficiency is crucial, especially in an industry known for its tight margins.

4. Increased Flexibility for Customers

With a virtual assistant, customers enjoy the flexibility of making, changing, or cancelling reservations on their own terms, without having to interact directly with restaurant staff.

This ease of use not only improves the customer experience but also reduces the likelihood of no-shows and last-minute cancellations, optimizing your seating capacity and operational flow.

5. Improved Data Management

A virtual assistant does more than just answer calls—it gathers valuable data. From tracking peak call times to analyzing reservation trends, this service provides insights that can help refine your marketing strategies and improve your overall service offering.

Informed decisions are the best decisions when it comes to business growth.

6. Streamlined Marketing Efforts

Incorporating a virtual assistant phone answering service allows you to seamlessly integrate marketing into the customer reservation experience.

For instance, promotional messages about upcoming specials or events can be included in reservation confirmation texts or calls. This not only enhances the customer experience but also boosts your marketing efforts without extra work from your team.

7. Enhanced Reputation Management

First impressions matter, and a virtual assistant helps ensure that every first interaction with your restaurant is a positive one. By managing calls efficiently and professionally, a virtual assistant helps uphold and enhance your restaurant’s reputation.

This consistency in customer service can lead to better reviews and increased customer loyalty, which are vital in the competitive restaurant industry.

It’s Time to Start Using AI for Reservation
Get Your Restaurant a Bigly Sales Voice Assistant


Adopting a virtual assistant phone answering service offers more than just convenience—it’s a strategic tool that can transform the way your restaurant operates.

From improving customer relations to optimizing your marketing efforts, the benefits are comprehensive and impactful.

If you’re looking to advance your restaurant’s service and operational efficiency, consider the integration of this smart technology and watch your business thrive in the competitive market landscape.

The post 7 Reasons for Restaurants to Use an AI Phone Answering Service for Reservation appeared first on Bigly Sales.


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