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The banking industry finds itself at the forefront of a monumental digital revolution. As technology continues to permeate every aspect of our lives, financial institutions, both small and large, are compelled to adapt and innovate to stay relevant in an increasingly digital landscape. According to a recent McKinsey report, banks that successfully navigate their digital…

In the business landscape, contact centers are increasingly turning to AI-powered solutions to streamline operations and enhance customer experiences. According to recent statistics from McKinsey, AI call routing can help businesses reduce operational costs by up to 30%. One such solution gaining traction is AI call routing. This blog discusses the intricacies of AI call…

Did you know that despite the rise of text-based chatbots and digital communication channels, telephone communication remains a foundation of customer interaction for many businesses? Studies indicate that over 60% of customers still prefer to resolve their issues or inquiries via phone calls, underscoring the enduring significance of telecommunications in modern customer communication. While advancements…

Did you know that 80% of consumers are more likely to make a purchase when brands offer personalized experiences? Personalized marketing has become the cornerstone of successful customer engagement strategies, allowing businesses to connect with their audience on a deeper level. In today’s competitive landscape, understanding the individual needs and preferences of consumers is crucial…

In times where almost every customer experience decision can be data-driven, clinging to traditional phone systems is as outdated as using a typewriter in the digital era. The revolution is here, and it’s powered by AI. Introducing an AI-powered phone line into your business isn’t just an upgrade—it’s a complete transformation, capable of catapulting customer…

On a bustling Monday morning, Laura’s coffee shop on the busy streets of downtown buzzes with more than just the sound of espresso machines. Amid the clatter and chatter, her business phone system rings. Once a source of disruption, her new AI-enhanced business phone system has transformed this ringing into the sound of opportunity. No…

Remember that time you called about a confusing bill? You spent several minutes navigating menus, switching between representatives, and leaving even more dissatisfied than when you arrived. Everybody has been there! But what if that call had gone differently? What if you were met with a kind voice recognizing your issue immediately? That is how…

We are excited to announce our first office in Asia and we’re releasing a GPT-4 custom model optimized for the Japanese language.

Imagine a world where text isn’t just read silently off the screen, but spoken aloud, mimicking the very essence of human conversation. This isn’t the stuff of science fiction anymore; it’s real, thanks to the advancements in neural text-to-speech (NTTS) technology. This cutting-edge technology is reshaping the way we think about and interact with machines,…

Businesses have proven that texting consumers gets successful results, and with text messaging for political campaigns, you can, too. Here, we g deep into what political campaigns can learn from how businesses have connected with customers. From donation solicitation to reminding voters to head to the polls or mail in their ballots, political texts can…