Category: Uncategorized

OpenAI shares details about a Mixpanel security incident involving limited API analytics data. No API content, credentials, or payment details were exposed. Learn what happened and how we’re protecting users.

OpenAI expands data residency for ChatGPT Enterprise, ChatGPT Edu, and the API Platform, enabling eligible customers to store data at rest in-region.

Call center automation has moved far beyond simple press-one menu systems. Modern customers expect seamless, human-like voice interactions. They will not tolerate frustrating, robotic experiences. To meet this high expectation, AI voice solutions must employ sophisticated technology. This shift requires moving from basic automation scripts to highly intelligent conversational agents. Bigly Sales uses advanced Natural…

We’re sharing our approach to mental health-related litigation. O handle sensitive cases with care, transparency, and respect while continuing to strengthen safety and support in ChatGPT.

JetBrains is integrating GPT-5 across its coding tools, helping millions of developers design, reason, and build software faster.

If you run a high-volume call center, you know compliance isn’t just a part-time concern. It’s a 24-hour job. Managing TCPA risk across multiple time zones and different state laws is a constant challenge, especially when relying on human agents. Even the most highly trained human agent may experience fatigue. They might miss a state-specific…

UCLA Professor Ernest Ryu and GPT-5 solved a key question in optimization theory, showcasing AI’s role in accelerating mathematical discovery.

Shopping research in ChatGPT helps you explore, compare, and discover products with personalized buyer’s guides that simplify decision-making

If you run a business, you know how important your phone system is. Customers want immediate, excellent service when they call. To handle all those calls and make sure service is smooth, more companies are using an automated phone call system. The tricky part is that the term “automated system” means many different things. It…

The term “AI call center” has become common in business and technology discussions. Simply put, an AI call center is a customer service and sales operation where interactions are primarily handled by artificial intelligence agents instead of, or in collaboration with, human employees. This approach uses advanced software to manage high volumes of customer interactions,…