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Mirakl is redefining commerce through AI agents and ChatGPT Enterprise—achieving faster documentation, smarter customer support, and building toward agent-native commerce with Mirakl Nexus.

OpenAI is awarding up to $2 million in grants for research at the intersection of AI and mental health. The program supports projects that study real-world risks, benefits, and applications to improve safety and well-being.

OpenAI and NORAD are bringing new magic to “NORAD Tracks Santa” with three ChatGPT holiday tools that let families create festive elves, toy coloring pages, and custom Christmas stories.

OpenAI takes an ownership stake in Thrive Holdings to accelerate enterprise AI adoption, embedding frontier research and engineering directly into accounting and IT services to boost speed, accuracy, and efficiency while creating a scalable model for industry-wide transformation.

Accenture is rolling out 40,000 ChatGPT Enterprise licenses and naming OpenAI its primary intelligence partner to power enterprise AI success, upskill teams, and deliver AI-driven client outcomes.

In modern sales and service environments, the phone call remains the most valuable interaction with a customer. However, tracking, understanding, and managing these conversations at scale is a complex challenge. Today, artificial intelligence (AI) has moved beyond simple transcription to provide deep phone call intelligence. This technology transforms raw conversation data into strategic business insights.…

Traditional​‍​‌‍​‍‌ contact centers lead to a continuous stream of problems for the business. To start with, these kinds of centers are costly to run and are not scalable, which directly affects the company’s profits. Companies keep facing the challenge of rising labor costs, hefty infrastructure expenses, and the financial burden caused by the turnover of…

OpenAI shares details about a Mixpanel security incident involving limited API analytics data. No API content, credentials, or payment details were exposed. Learn what happened and how we’re protecting users.

OpenAI expands data residency for ChatGPT Enterprise, ChatGPT Edu, and the API Platform, enabling eligible customers to store data at rest in-region.

Call center automation has moved far beyond simple press-one menu systems. Modern customers expect seamless, human-like voice interactions. They will not tolerate frustrating, robotic experiences. To meet this high expectation, AI voice solutions must employ sophisticated technology. This shift requires moving from basic automation scripts to highly intelligent conversational agents. Bigly Sales uses advanced Natural…