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In modern sales and service environments, the phone call remains the most valuable interaction with a customer. However, tracking, understanding, and managing these conversations at scale is a complex challenge. Today, artificial intelligence (AI) has moved beyond simple transcription to provide deep phone call intelligence. This technology transforms raw conversation data into strategic business insights.…

Traditional​‍​‌‍​‍‌ contact centers lead to a continuous stream of problems for the business. To start with, these kinds of centers are costly to run and are not scalable, which directly affects the company’s profits. Companies keep facing the challenge of rising labor costs, hefty infrastructure expenses, and the financial burden caused by the turnover of…

OpenAI shares details about a Mixpanel security incident involving limited API analytics data. No API content, credentials, or payment details were exposed. Learn what happened and how we’re protecting users.

OpenAI expands data residency for ChatGPT Enterprise, ChatGPT Edu, and the API Platform, enabling eligible customers to store data at rest in-region.

Call center automation has moved far beyond simple press-one menu systems. Modern customers expect seamless, human-like voice interactions. They will not tolerate frustrating, robotic experiences. To meet this high expectation, AI voice solutions must employ sophisticated technology. This shift requires moving from basic automation scripts to highly intelligent conversational agents. Bigly Sales uses advanced Natural…

We’re sharing our approach to mental health-related litigation. O handle sensitive cases with care, transparency, and respect while continuing to strengthen safety and support in ChatGPT.

JetBrains is integrating GPT-5 across its coding tools, helping millions of developers design, reason, and build software faster.

If you run a high-volume call center, you know compliance isn’t just a part-time concern. It’s a 24-hour job. Managing TCPA risk across multiple time zones and different state laws is a constant challenge, especially when relying on human agents. Even the most highly trained human agent may experience fatigue. They might miss a state-specific…

Shopping research in ChatGPT helps you explore, compare, and discover products with personalized buyer’s guides that simplify decision-making

UCLA Professor Ernest Ryu and GPT-5 solved a key question in optimization theory, showcasing AI’s role in accelerating mathematical discovery.